Policies
1. Arrival and Departure Policy
Check in: 12 noon. Early arrival is subject to availability and at the discretion of the management. For guaranteed early check-in, reservation needs to be made starting from the previous night.
Check out: 11 am. Late check-outs are available on request and subject to availability
2. Identity Proof
In keeping with Government regulations, we request all guests (on single/double/triple occupancy) to carry a photo identity and address proof to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government issued photo identity, address proof card e.g. driving license, passport, Aadhaar card or voter’s ID card. PAN Card will not be accepted as the above. Also, do keep handy proof of corporate affiliations, if you have made a corporate booking.
3. Guarantee Policy
All bookings must be guaranteed at the time of reservation by a Credit Card or an advance deposit. In the high season period, the cost of entire stay is payable in advance.
All major credit cards (except Amex) are accepted.
4. Cancellation Policy
Reservation must be cancelled 7 days prior to the planned date of arrival. Reservations cancelled within 7 days of the arrival date will incur a cancellation fee equivalent to one night's accommodation charge.
Reservations made on any promotional offers with 100% advance deposit required at the time of reservations are non cancellable, non-refundable and non amendable for entire length of stay.
5. Refund Policy
Upon receiving the request for cancellation from the guest (as per cancellation/no show policy), the hotel will immediately contact the bank to handle the crediting process.
The refund will be made through the credit card used to purchase.
In a normal scenario, the refunded amount shall reflect in the next billing cycle of the credit card. However, it could take around 30-45 business days for the actual crediting to take place depending on the bank’s practice.
6. Guarantee and cancellation policy
For groups of 5 rooms or more
We will be happy to confirm group reservations against an advance.
For room reservations
We understand that plans change sometimes. If you need to cancel/reduce/amend a guaranteed reservation, please do so 30 days prior to arrival. In case there is any no-show or cancellation/amendment of the conference/group (in part or full), within 30 days or less from the date of check in, a retention charge will become due as under:
- # of rooms being cancelled/no-shows X 1 night X applicable daily rate per room, including taxes. In addition, should any participants check out early, retention will be charged for those nights booked, now being released due to the early check out.
- Bookings made on non-cancellable/non-amendable packages/rates cannot be cancelled/amended. On doing so, the full amount of advance paid will be treated as the cancellation fee.
7. Child Policy
Two children below 6 years can stay in the parent's room without an additional charge.
For extra occupancy up to two persons additional charges are payable. All the rooms have two queen size beds, so extra occupants also get a regular bed.
8. No Smoking
The Government of India has introduced a ‘no smoking’ rule for hotels, restaurants and all public places. In terms of the rules of the campus, smoking is not allowed anywhere.